Carpet Cleaning

What do I need to do before the Cleaners arrives?

Before the arrival of your carpet technician, it is recommended that you do a thorough vacuuming. Also, pets should have a safe and secure place to be during the cleaning.

How long will it take to do the job?

Normally 1 1/2 to 2 1/2 hours depending on the size of the house.

How often should I have my carpets cleaned?

Most carpet manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

Will all the stains come out?

No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. BEST Carpet cleaning technicians have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with the technician and they will be happy to advise.

Do I have to move furniture?

In most cases we will be happy to move furniture, however there may be an additional charge for this service. It is important that any valuable items or furniture containing valuables are moved by the customer, or clearly brought to the attention of the member.

Will the price change?

When you call for an estimate we ask a series of questions which will help detect any conditions which may involve an extra charge. These charges are standard in the industry. The difference is we let you know up front what to expect. The choice is still yours.